Privacy Policy

Important: This Privacy Policy explains how NeuroMedica AI Australia ("we," "us," or "our") collects, uses, and protects your information when you use FAQ Chat Bot AI ("the Service").

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This may include:

• Account Information: Email address, name, password
• Content: Text, documents, or website content you upload to create chatbots
• Usage Data: How you interact with our service, including chat logs and analytics
• Payment Information: Billing details processed securely through our payment processors
• Technical Data: IP address, browser type, device information, and usage statistics

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our chatbot creation services
• Process payments and manage your account
• Train and improve AI models for better chatbot responses
• Send service-related communications and updates
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted partners who assist in operating our service
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you explicitly agree to share your information

4. Third-Party Services

Our service integrates with third-party providers for enhanced functionality:

• OpenAI: For AI language processing (subject to OpenAI's privacy policy)
• Stripe: For payment processing (subject to Stripe's privacy policy)
• Analytics Providers: For service improvement and usage insights

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and associated data at any time.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your personal information
• Data portability
• Objection to processing
• Withdrawal of consent

9. How to Exercise Your Rights

To exercise your privacy rights or make inquiries about your data:

Contact us at privacy@faqchatbotai.com or through your account settings. We will respond within 30 days.

10. International Data Transfers

Your information may be transferred and stored on servers located outside your country of residence. We ensure adequate protection through appropriate safeguards and compliance with applicable laws.

11. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and how it's used, and the right to request deletion of personal information.

13. European Privacy Rights (GDPR)

If you're located in the European Union, you have additional rights under the General Data Protection Regulation, including the right to data portability and the right to lodge a complaint with a supervisory authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Notify users of material changes via email
• Update the "Last Updated" date
• Provide notice for significant changes that affect your rights

By using FAQ Chat Bot AI, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described.